IT Application Support Specialist

• Provide advanced technical support for enterprise applications, including troubleshooting and resolving application issues.
• Monitor application performance and address any issues to minimize disruptions to users.
• Perform software installations, updates, and maintenance to ensure applications are up-to-date and functioning properly.
• Manage the delivery and packaging of applications using Citrix or other deployment tools.
• Optimize application delivery processes to enhance efficiency and user experience.
• Collaborate with various departments to address application-related issues and improve user experience.
• Document and implement application processes, development, and testing.
• Provide training to end users on application usage and best practices.
• Monitor application performance and ensure key performance alerts and monitoring metrics are captured.
• Assist with the development and implementation of new application solutions as required.
• Inform Leadership of recurring Incidents.
• Performs other duties as assigned.
• Complies with all policies and standards.

• From Monday to Friday
• International Travel opportunities
• 13th month and productivity bonus
• Free lunch, parking, uniforms
• Yearly company trip
• Healthcare insurance package
• 24/24 Personal Accident insurance
• Free English training programs (Cambridge English Scale) at office
• Continuing development of technical and soft skills through working and formal training
• Trade Union & Staff Social Club - Sport clubs (Yoga, Swimming, Badminton, Football, Gym,...)
• Good working conditions and environment

• Experience in application support, installation, and troubleshooting.
• Experience with specific tools and technologies, such as Citrix, virtualization, and ITSM tools.
• Experience with software updates, application packaging, and managing deployments.
• Experience with virtualization technologies (such as VMWare) is an advantage
• Intune and Azure (EntraID) experience
• Familiarity with operating systems (Windows and/or Linux), MS Active Directory, and basic networking fundamentals.
• Able to use Microsoft Office Applications at a high level.
• Exceptional organisational skills and time management skills.
• Good at writing and speaking in English to work with other team members in global

Đường Sáng Tạo, KCX Tân Thuận, Quận 7, HCM