Hạn nộp hồ sơ: 20/09/2024 
Ngày đăng
05/09/2024
Số lượng tuyển
2
Chức vụ
Nhân viên
Hình thức làm việc
Toàn thời gian cố định
Yêu cầu giới tính
Không yêu cầu
Kinh nghiệm
Dưới 1 năm
Bằng cấp
Cử nhân
Ngôn ngữ
Tiếng Anh
Ngành nghề
Du lịch / Nhà hàng / Khách sạn
- PG / PB / Lễ tân
Mô tả công việc
• Coordinate with other departments to demand Residents’requests
• Support sales and marketing by providing relevant information including customer feedback and sales leads.
• Handles guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
• Handles and records guest comments and complaints, and refer issues to supervisor when necessary.
• Manage individual portfolio assigned to maximize guest satisfaction.
• Responsible and accountable for handling and safe keeping of cash and guest valuables.
• Contribute to ‘Fraser experience’.
• Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
• Any other duties as assigned
• Support sales and marketing by providing relevant information including customer feedback and sales leads.
• Handles guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
• Handles and records guest comments and complaints, and refer issues to supervisor when necessary.
• Manage individual portfolio assigned to maximize guest satisfaction.
• Responsible and accountable for handling and safe keeping of cash and guest valuables.
• Contribute to ‘Fraser experience’.
• Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
• Any other duties as assigned
Quyền lợi được hưởng
• Monthly service charge bonus (3.5 million VND per month)
• 13th-month salary
• Social insurance, health insurance, and unemployment insurance contributions
• Support for uniforms and meals
• Participation in various engaging employee activities
• Opportunities for professional training and skill development
• 12 days of annual leave
• Regular annual health check-ups
• 13th-month salary
• Social insurance, health insurance, and unemployment insurance contributions
• Support for uniforms and meals
• Participation in various engaging employee activities
• Opportunities for professional training and skill development
• 12 days of annual leave
• Regular annual health check-ups
Yêu cầu công việc
• Have knowledge in office administration
• Have knowledge in Customer Relations
• Have customer service and communication skills
• To be self-motivated and organised, prioritises tasks to meet deadlines independently
• To be service-oriented and enthusiastic
• To be meticulous and responsible, accomplish tasks effectively
• Have ability to work in a team and with other departments
• Have knowledge in Customer Relations
• Have customer service and communication skills
• To be self-motivated and organised, prioritises tasks to meet deadlines independently
• To be service-oriented and enthusiastic
• To be meticulous and responsible, accomplish tasks effectively
• Have ability to work in a team and with other departments
Yêu cầu hồ sơ
CV
Địa điểm làm việc
C5 Đỗ Nhuận, Phường Xuân Đỉnh, Quận Bắc Từ Liêm, Hà Nối
Fraser Residence Hanoi
Địa chỉ:
C5 Đỗ Nhuận, Phường Xuân Đỉnh, Quận Bắc Từ Liêm, Hà Nối
Quy mô:
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